Bringing the voice of your customers into your boardroom and working practices

Note For The New Year

Usually, the start of a new year comes with thoughts, plans and excitement for new opportunities. However, the start of 2021 is a little different. Whilst uncertainty remains surrounding the continuing and ever-changing landscape of the world with Covid-19, here at RBL we are still looking forward to the new year ahead.

We’re looking forward to finally moving in to our new office properly. Despite officially moving in, during the middle of the first Lockdown in April, we haven’t been able to finish unpacking so it will be great to get this completed. There's only so much one can take of 'cardboard box' Tetris!

We’re really looking forward to working on new and existing projects with our current clients. For one we adapted our customer experience audits moving them from one channel to another, for another we’ve been appointed to work with them to implement recommendations following a strategic review in 2020. We’re equally excited about new clients and projects coming on board with customer experience projects or understanding Vulnerability training and support. 

Having adapted our TRUST Masterclasses (Identifying Customers in Vulnerable Circumstances and Making Reasonable Adjustments) to be able to deliver these online through any of the many online conferencing tools during 2020, we're really looking forward to our January session, the first of many 2021 sessions we have planned. With the impact of Coronavirus on UK consumers' mental health and finances becoming clearer, we are expecting these sessions to be busy, so if you are interested in attending, please do get in touch. Our January session sold out in record time!

We're also excited to see the Coronavirus vaccines up and running as this will hopefully lead us back to some sense of normality in our working lives. Our greatest excitement comes about being physically together again, together as a team, together with our clients and at meetings and training sessions. We look forward to seeing you all again soon. 

Photo by Moritz Knöringeron Unsplash


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