Bringing the voice of your customers into your boardroom and working practices

International Day of People with Disabilities 2020

idopwd social graphicToday we’re supporting ReciteMe to raise awareness of the online support available for people living with disabilities. We first became aware of ReciteMe when we were looking for solutions that organisations can put into place as a reasonable adjustment for their customers / supporter / donors / beneficiaries who need extra support when interacting with them online. Having heard the story behind ReciteMe we knew that the solution came from a lived experience and a proven need. When we saw JUST how easy it is to install on a website we were bowled over and immediately arranged to add the tool to our site. 

With the purple pound estimated to be worth £274 billion per year in the UK alone there's at least one excellent reason to enable disabled customers to get involved in the online conversation. Disabled people are not bad customers, they just need a reasonable adjustment to be made to the customer journey of the so-called “ideal customer” to participate. 

Over the last 12 months the ReciteMe software has enabled 12.5 million disabled people to read and understand content online. In addition to the ReciteMe option, there are other solutions, but they all share the same goal of enabling organisations to offer a reasonable adjustment to support the needs of all of their customers. 

It’s essential that we raise awareness and get more disabled customers involved and engaged and the power to do that is in our hands!

This short video gives you a quick glimpse of how the ReciteMe tool helps our clients to navigate our website. If you’d like to find out more about recognising customers who need additional support and how to make reasonable adjustments then please get in touch.

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