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020 3637 0966

OUR CLIENTS

Our client base illustrates the breadth of our experience. From collectables to charities, music to magazines and wine to books RBL works with a diverse portfolio of clients.

Click on the logos opposite for a brief description of our work for each client.

FOLIO SOCIETY
Publisher

RBL managed all aspects of call handling for outbound call handling. This includes briefing a contact centre, agent briefing, scripting, training, ongoing management, reporting and wrap up. RBL provided ongoing support for campaigns working with The Folio Society and the outsourced contact centre.

RBL provided business consultancy including resource planning and outsourcing. RBL sourced, set up and managed a test of an outsourced contact centre provider for inbound response including cross-selling and up-selling new customers to meet membership status. RBL developed and delivered bespoke training to the customer services team to increase customer engagement and introduce cross-selling and up-selling.

www.foliosociety.com

Hoburne Holidays 1

Hearst Magazines 1

Bank of Cyprus 1

Donald Russell 139px

RNIB logo 290px

msf

aru

laithwaite new

Readers Digest

time

rivera

gsm

care

Saint Francis

which

Teaching Company

High Tech Health

Encyclopedia

thesalvation army

Paralympics

Caravan

orbis

bupa

ocado

watco

childrens trust

oxfam

wwf

Apos therapy

Domestic & General

Princess Alice Hospice

The Bradford Exchange

cocosa

Concern

animal

ecb

folio society

onepost

ambulance