Our client base illustrates the breadth of our experience. From collectables to charities, music to magazines and wine to books RBL works with a diverse portfolio of clients.
Click on the logos opposite for a brief description of our work for each client.
RBL managed all aspects of call handling for outbound call handling. This includes briefing a contact centre, agent briefing, scripting, training, ongoing management, reporting and wrap up. RBL provided ongoing support for campaigns working with The Folio Society and the outsourced contact centre.
RBL provided business consultancy including resource planning and outsourcing. RBL sourced, set up and managed a test of an outsourced contact centre provider for inbound response including cross-selling and up-selling new customers to meet membership status. RBL developed and delivered bespoke training to the customer services team to increase customer engagement and introduce cross-selling and up-selling.