ACCESSIBILITY TOOLS

Bringing the voice of your customers into your boardroom and working practices

Book your FREE Discovery Session

Please complete the enquiry form below and we’ll contact you to discuss your FREE Discovery Session to explore your business challenges and concerns and how you are currently hearing your customers’ voices.

Invalid Input

Invalid Input

Invalid Input

Invalid Input

Invalid Input

Invalid Input

Invalid Input

Invalid Input

By sending us your enquiry and your contact details you are giving your consent for Reynolds Busby Lee Limited to contact you in relation to this enquiry. Your data will be held in accordance with our privacy policy.

Invalid Input

  • "We (first) engaged RBL to complete a customer experience audit which enabled us to clearly see the customer experience that the business was actually delivering to our online and offline customers. Considering our business from our customers’ perspective allowed us to understand where the key pinch points were and allowed us to prioritise where our main focus should be."
    Tazio Gagliardi, Managing Director, Donald Russell (March 2020)

  • “Working with Elaine has been an absolute joy. She has supported my area of work at Missing People by helping us create and develop our donor user journeys and, most recently, leading a project from the brief development stage to help us find the right people to work with to uplift an income stream. Elaine goes above and beyond and shares insights and updates from the sector that are useful to know and help steer us in the right direction.”
    Pav Binepal, Senior Individual Giving and Insight Manager at Missing People

  • “Over the course of numerous years, our collaboration with RBL has been nothing short of great. Their invaluable contribution has been pivotal in enhancing our comprehension of our supporters while helping us reshape the donor’s welcome journey. With the aid of RBL's exceptional experiential audits, we have successfully pinpointed areas ripe for improvement, spanning across both DRTV and F2F fundraising strategies. We wholeheartedly recommend their services.”
    Alessandro Oliveri, Face to Face Manager | MSF UK

  • “I've had the pleasure of working with Elaine at two charities now. The projects included a DRTV advert and supporter journeys. She's a real expert in her field, with a keen eye for detail and helping ensure we were engaging and supporter focused. Her help and guidance proved invaluable on each project.I've had the pleasure of working with Elaine at two charities now. The projects included a DRTV advert and supporter journeys. She's a real expert in her field, with a keen eye for detail and helping ensure we were engaging and supporter focused. Her help and guidance proved invaluable on each project.”
    Keren Otto, Head of Fundraising at The Firefighters Charity October 7, 2022

NOTE! This site uses cookies and similar technologies.

Our website uses COOKIES to help improve your experience. READ MORE or ACCEPT ALL and move on.

Cookies

Here we explain what cookies are, how we use them and informs you of your choices.

What are cookies?

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the service or a third-party to recognise you and make your next visit easier and the service more useful to you.

How we use cookies

When you use and access our website a number of cookie files are placed in your web browser. We use these cookies to enable website functionality and to gain insights into your preferences to the services we provide such as to store your preferences to enable advertisements delivery including behavioural advertising.

We use a combination of cookies such as session and persistent. We also use essential cookies to authenticate users to prevent fraudulent use of our website.

For the full disclosure of the types of cookies we use please click here

More information about cookies

If you would like more information regarding cookies please click here to visit the ICO (Information Commissioner’s Office) website.