Bringing the voice of your customers into your boardroom and working practices

Shaping Up For The Fututre - New Partnership

Slogan Transparency
We're delighted to announce that we have agreed a new partnership with Shapes First.  Shapes First delivers deep expertise in the financial services regulatory landscape, coupled with breadth of experience in shaping and delivering transformation and change programmes for their clients. Our partnership enables us to extend our offering to our clients to access expert knowledge and understanding of regulatory requirements to create and refine policies which we can then bring to life through practical hands-on support and training to embed policy into working practice. With financial services firms busily preparing for Consumer Duty we feel that this partnership couldn't have been better timed. 


Energy Suppliers Failing Their Vulnerable Customers


The regulators are getting tough on firms who are not treating customers in vulnerable circumstances fairly. After years of work with Treating Customers Fairly the Financial Conduct Authority has set the wheels in motion for Consumer Duty which is tougher and more demanding of firms. Now this morning we see Ofgem calling out how the UK's 17 energy suppliers have failed customers in vulnerable circumstances and all this comes as the UK public are facing the toughest winter in years with the cost-of-living crisis.




Waking up to the news every day alerting us to the latest data on the cost of living crisis surely affects the most resilient amongst us. Today’s headline is that inflation figures show the cost of living went up 10.1% in the 12 months to September. This means rising at their fastest rate for 40 years. And let’s remember this was calculated pre ‘mini budget’ (but we’re not venturing down a political alley, there’s plenty written about that elsewhere).


Customer Service Recognition Day

Friday Social Card

WOW! This week’s National Customer Service Week (NCSW) celebrations are coming to a close today and it’s time to recognise the individuals and teams who have gone above and beyond, those people who have had a significant impact on your customers.


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