ACCESSIBILITY TOOLS

Bringing the voice of your customers into your boardroom and working practices

Shaping Up For The Fututre - New Partnership

14 December 2022
Slogan Transparency
 
 
 
We're delighted to announce that we have agreed a new partnership with Shapes First.  Shapes First delivers deep expertise in the financial services regulatory landscape, coupled with breadth of experience in shaping and delivering transformation and change programmes for their clients. Our partnership enables us to extend our offering to our clients to access expert knowledge and understanding of regulatory requirements to create and refine policies which we can then bring to life through practical hands-on support and training to embed policy into working practice. With financial services firms busily preparing for Consumer Duty we feel that this partnership couldn't have been better timed. 

READ MORE

Energy Suppliers Failing Their Vulnerable Customers

22 November 2022

1669109312018

The regulators are getting tough on firms who are not treating customers in vulnerable circumstances fairly. After years of work with Treating Customers Fairly the Financial Conduct Authority has set the wheels in motion for Consumer Duty which is tougher and more demanding of firms. Now this morning we see Ofgem calling out how the UK's 17 energy suppliers have failed customers in vulnerable circumstances and all this comes as the UK public are facing the toughest winter in years with the cost-of-living crisis.

READ MORE

CONTACT CENTRES AND THE COST OF LIVING CRISIS

19 October 2022

mediumpic

Waking up to the news every day alerting us to the latest data on the cost of living crisis surely affects the most resilient amongst us. Today’s headline is that inflation figures show the cost of living went up 10.1% in the 12 months to September. This means rising at their fastest rate for 40 years. And let’s remember this was calculated pre ‘mini budget’ (but we’re not venturing down a political alley, there’s plenty written about that elsewhere).

READ MORE

Customer Service Recognition Day

07 October 2022

Friday Social Card

WOW! This week’s National Customer Service Week (NCSW) celebrations are coming to a close today and it’s time to recognise the individuals and teams who have gone above and beyond, those people who have had a significant impact on your customers.

READ MORE

© Reynolds Busby Lee | Site Map | Privacy

Site by Prussian Blue

NOTE! This site uses cookies and similar technologies.

Our website uses COOKIES to help improve your experience. READ MORE or ACCEPT ALL and move on.

Cookies

Here we explain what cookies are, how we use them and informs you of your choices.

What are cookies?

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the service or a third-party to recognise you and make your next visit easier and the service more useful to you.

How we use cookies

When you use and access our website a number of cookie files are placed in your web browser. We use these cookies to enable website functionality and to gain insights into your preferences to the services we provide such as to store your preferences to enable advertisements delivery including behavioural advertising.

We use a combination of cookies such as session and persistent. We also use essential cookies to authenticate users to prevent fraudulent use of our website.

For the full disclosure of the types of cookies we use please click here

More information about cookies

If you would like more information regarding cookies please click here to visit the ICO (Information Commissioner’s Office) website.