Our client base illustrates the breadth of our experience. From collectables to charities, music to magazines and wine to books RBL works with a diverse portfolio of clients.
Click on the logos opposite for a brief description of our work for each client.
Aid & Development Charity
RBL developed a new response handling script and briefed the incumbent contact centre handling Oxfam’s biggest fundraising campaign for 10 years. RBL then managed all aspects of response handling for DRTV throughout the peak period. This included training, ongoing management, reporting and campaign wrap up. RBL subsequently worked on an outbound campaign and provided briefing and training support for the outsourced telephone fundraising agency to maximise conversion and average gift values whilst ensuring compliance and supporters were treated fairly.