I remember thinking that we could do response handling ourselves but having seen RBL at work and the value they add – I know I was wrong!
response handling…
Well-executed response handling makes the difference between financial failure and success for direct marketing activity.
We plan and manage inbound and outbound telemarketing, as well as online and SMS, in the UK and across Europe. We help our private-sector and charity clients make the most of their media spend, using up-selling and cross-selling to help DRTV campaigns that might otherwise not last beyond testing become long-running and profitable.
Our services include:
- creating tender documents and identifying suppliers.
- appointing supplier(s) and contract negotiation.
- meeting legal and regulatory requirements.
- scripting, briefing and agent training.
- arranging telephone number ownership.
- forecasting call volumes.
- supplier management and quality control.
- reporting, analysis and feedback.
To discuss how RBL’s telemarketing skills could help your organization,
contact Elaine Lee.